Junior IT & Infrastructure Support 

AG AVIATION GROUP LTD is growing, and we are looking for a proactive, self-driven, and service-oriented IT Support Professional to join our team.

This is a full-day office-based position based in Stellenbosch, Cape Town.

KEY RESPONSIBILITIES:

• Providing general IT support to both the Cape Town and Mauritius offices.
• Ensuring both offices’ Wi-Fi and phone lines are operational and running smoothly at all times (Troubleshooting and liaising with service providers as necessary).
• Managing the provision of Internet/WIFI at all rental properties (Actioning data purchases and dealing with connectivity issues).
• Monitoring the IT helpdesk ticketing system and performing within the agreed support SLA.
• Providing Tech/IT onboarding assistance for new employees (Purchasing and issuing new laptops/PCs and other relevant hardware, software installation, and set-up, completing Laptop/PC Agreements, and creating email signatures).
• Maintaining the Software License Asset Register.
• Managing Software and Hardware upgrades and replacements.
• Maintaining IT Assets inventory and ensuring compliance with security policies.
• Monitoring performance SLAs for IT Hardware and Software Suppliers.
• AWS Cloud and Infrastructure Management (Managing cloud-related assets, including storage, backups, server health monitoring, and assisting in setting up, configuring, and maintaining IT infrastructure).
• Providing Software and Systems support (Assist with basic Software development tasks based on a signed-off specification).
• Zoho system support and process implementation in line with Ag Aviation Group Strategy.
• Maintaining conference room IT facilities and equipment and providing tech support for meetings as required.
• Providing Tech/IT Support for Ag Aviation Flight Academy (Assisting during student training sessions and exams and ensuring the provision of necessary training aids).
• Maintaining AAFA’s Flight Simulator Software.
• Assisting with all Tech/IT requirements at Marketing events (NAMPO, AAG Conferences, AAD, and others)
• Management of AAG WhatsApp Community Groups (Managing groups, adding new employees, and editing as required).
• Providing onsite Tech/System support for AAG’s Spares/Parts Inventory system.

MINIMUM REQUIREMENTS

• Degree or Diploma in IT, Computer Science or related field (Essential)
• 1-3 years’ experience in IT Support, including AWS infrastructure Management (Essential)
• Strong experience with Microsoft Office Applications on both Windows and Mac (Essential)
• Experience with the latest version of Windows and Mac OS (Essential)
• Experience with Outlook mail client and experience of hosted exchange server (Advantageous)
• Microsoft Accreditation (Advantageous)
• AWS Accreditation (Advantageous)
• Valid Driver’s license and own vehicle (Essential)

Interested candidates should please send their CV and relevant supporting documents to hr@agaviationafrica.com